PLEASE ALLOW 1-2 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS.

CULTISH DOES NOT SHIP ON WEEKENDS OR PUBLIC HOLIDAYS.

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED FOR THE AMOUNT INITIALLY PAID. PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. 

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY CULTISH AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED.  

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

CULTISH IS UNABLE TO SHIP TO P.O. BOX ADDRESSES.

ITEMS THAT ARE MARKED AS PRE-ORDER AT CHECKOUT ARE EXPECTED TO SHIP UPON ARRIVAL TO OUR FACILITY. ALL CUSTOMERS ARE CHARGED AT CHECKOUT FOR PRE-ORDER ITEMS TO THE PAYMENT METHOD PROVIDED. ALL CULTISH PRE-ORDER ITEMS HAVE AN ESTIMATED ARRIVAL DATE TO OUR FACILITIES.

ONCE YOUR ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR MODIFY. SHOULD YOU HAVE ANY QUESTIONS PLEASE CONTACT OUR CUSTOMER CARE TEAM.

OUR BASE CURRENCY IS IN SOUTH AFRICAN RANDS (ZAR), BUT YOU ARE WELCOME TO CHOOSE YOUR PREFERRED CURRENCY FROM THE TOP-RIGHT CURRENCY TOGGLE. AT CHECKOUT WE WILL CONVERT YOUR CART BACK TO ZAR.

FOR ORDERS WITHIN SOUTH AFRICA, CULTISH OFFERS FLAT-RATE 2-3 DAY SHIPPING AT R150.

CULTISH OFFERS COMPLIMENTARY 2-3 DAY SHIPPING FOR ALL ORDERS OVER R3,000.

FOR INTERNATIONAL ORDERS, CULTISH OFFERS SHIPPING VIA DHL EXPRESS. DEPENDING ON THE ZONE, ORDERS TAKE 2-5 BUSINESS DAYS TO DELIVER.

SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 1-2 DAY ORDER PROCESSING WINDOW.

CULTISH OFFERS COMPLIMENTARY DOMESTIC RETURN SHIPPING. TO INITIATE A RETURN OR AN EXCHANGE, PLEASE CONTACT OUR CUSTOMER CARE TEAM. CULTISH CURRENTLY OFFERS RETURNS AND EXCHANGES WITHIN 7 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED.

EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOUR OF THE ORIGINAL STYLE ORDERED, DEPENDING ON PRODUCT AVAILABILITY. EXCHANGES CAN ALSO BE MADE FOR A DIFFERENT STYLE, AND OUR CUSTOMER CARE TEAM WILL INVOICE OR CREDIT THE BALANCE.

UP TO ONE EXCHANGE SHIPMENT WILL BE PAID BY CULTISH. NOT APPLICABLE ON SALE ITEMS. WE DO NOT OFFER REFUNDS.

RETURNS ARE PROCESSED WITHIN 2-4 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS.

IF CULTISH DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU, AND SHIPPING WILL NOT BE COVERED BY CULTISH.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER CARE TEAM.